Posts Tagged ‘evaluating’

The Importance of E-commere Software to Your Business

Monday, November 16th, 2009

The e-commerce software forms the foundation for any online store. It is this application that shapes every aspect of the customer’s experience from browsing the items they want to actually purchasing them. This is why it pays to find a solution that perfectly suits your business. There are several programs on the market, and this can make choosing one considerably difficult. The good thing is that you do not have to spend hours upon hours evaluating every product on the market. All you need to know is what features are the most critical to the success of your online store.

Easy Item and Category Management

It is important to know that e-commerce systems range from simple shopping carts to fully integrated solutions that can help you build an entire website. While the functionality you require all depends on individual needs, features like image resizing, comprehensive listings and the ability to copy those listings to multiple categories will make it much easier to get your storefront up and running. Another useful capability comes from integration features that allow you to import product listings from an existing store into your new setup. For example, you have some programs that let you import product listings from your current store, a spreadsheet or the location of your choosing.

Extensive Customization

The last thing you want is an online storefront that looks just like what everyone else has. This is when an e-commerce software package that offers customization comes in handy. There are some applications that allow to customize your store through a variety of pre-designed templates. Others allow you to use development technologies such as HTML, CSS and PHP to change the look and feel of your store. These programs generally require that you have a certain level of technical skills in order to make the modifications. In either scenario, an e-commerce solution that enables customization can help to ensure you have an online store that is uniquely your own.

Integrated Shipping Calculators

The ideal e-commerce software will not only calculate your order totals, but also accurately calculate the shipping and handling charges associated with those orders. To ensure flexibility, you may want to opt for something that gives you multiple ways to determine shipping. For example, you may choose to charge for shipping based on the total of the order, or do so based on the weight of the item. Another consideration that deserves attention is making commonly used shipping channels such as UPS, USPS and FedEx available to your customers.

Not all e-commerce software is created equal. Then again, neither is every storefront. Online stores differ greatly and so do the individual requirements of the merchants who maintain them. Regardless of how feature-rich and powerful it may be, there is no single program that makes the perfect solution for everyone. It is all about accessing your needs and understanding what it takes for your business to be successful. One of the best approaches you can take is evaluating a few products, determining their value, and then selecting one that best suits your requirements.

What to Look for in Web Hosting Support

Thursday, September 10th, 2009
It does not matter whether you lease a dedicated server or a typical web hosting plan, having a solution that comes equipped with excellent support is an absolute must.  From basic customer service endeavors to more complex technical issues, you need a host that can come through in the clutch to deliver top-notch support.  This article will explain why support is so critical and give you a few key factors to consider when evaluating service.
Peace of Mind

Just because you sign up with a reliable hosting provider, doesn’t necessarily mean that you will enjoy a flawless service.  Whether it is a power outage or a corrupt hard drive, anything can go wrong behind the scenes and for the most part, these problems are out of your hands.  Should something occur that brings your website down, you need to have the reassurance of being able to get in touch with someone immediately to find out what’s going on.  If the web host cannot provide you with speedy, quality support, you run the risk of enduring even more problems and losing visitors when technical issues are not resolved in a timely manner.

Putting the Support Staff to the Test

Before entering a service agreement with any web host, it is highly recommended that you test their level of support first.  You can do this by contacting the support staff with basic questions regarding uploading your files to the server or whatever concerns you the most.  By asking pre-sales questions, you will have a chance to evaluate the competency and overall effectiveness of the web hosting provider’s support staff.  This will ultimately help you determine if the host can provide you with clear, satisfactory answers to your questions in the future.  Of course nothing is guaranteed down the line, but first impressions can tell you a lot in this regard.

Evaluating Response Times

When evaluating the hosting provider’s support staff, there are few things you want to consider but most importantly, the time frame in which it takes to receive a response to your initial inquiry.   This applies for addressing matters via phone as well as email and support ticket.  If you can get in touch with the support team directly, evaluate how long it takes to get someone on the phone.  Some companies have incredibly long wait times so this is definitely something you want to take into consideration before making a commitment.  Depending on the nature of the problem, a support staff that leaves waiting on the phone for ten or twenty minutes could be like having no help at all.

Anticipate Problems, Expect Great Support

If all of a sudden you begin to experience technical issues with a web hosting service, relax because you are not the first to hit such a road block.  Problems occur quite frequently and can range from subtle annoyances to catastrophes that result in some downtime for your website.  Though it is almost impossible to obtain a 100% trouble-free service, it shouldn’t be difficult to find a solution that comes with first-rate customer service and technical support.  As a customer that enables the business to exist, a web host needs to make you a priority by providing the assistance whenever you need it.  If not, they are not worthy of your business.
Source: http://webhostinggeeks.com/blog/2009/09/04/what-to-look-for-in-web-hosting-support/