Posts Tagged ‘support’

Nine Unique Advantages of Managed Hosting

Friday, December 4th, 2009

Managed hosting is one of many types available on today’s web hosting market, geared towards businesses that require more personalized care for their web presence. As the name suggests, the provider takes on a great deal of the management aspects, freeing the client of grueling responsibilities and thus allowing them to be more productive. There are numerous advantages that come along with managed hosting and below we have listed the top nine.

1.) Simplified Administration – Managed hosting gives you an additional level of support that stems beyond what the typical hosting service can offer. This often includes server administration and various other management tasks.

2.) Cost Effective – Though it is more expensive than most types of web hosting, managed hosting can be a very cost effective option due to the fact that it can free up time and help an organization be more productive.

3.) Enhanced Security – In the ideal arrangement, managed hosting provides an added layer of security with features such as critical system updates, disaster recovery, and data backup. Companies that are truly reliant on their web presence will benefit tremendously from a service that takes the necessary measures to ensure they are protected.

4.) Extensive Monitoring – Managed hosting typically provides an environment that is monitored 24/7. This often includes monitoring of the hardware, systems and the network itself. With such extensive monitoring, you can better assure superb performance and availability as any problems will be addressed as soon as they are detected.

5.) High-Performance – The hardware you get from a managed hosting provider usually towers over what is provided in a shared hosting arrangement. This is because you normally receive high quality dedicated equipment and are not forced to share with other customers. In the ideal environment, managed hosting can deliver performance that puts its shared counterpart to shame.

6.) Increased Reliability – Many new customers who upgrade to a dedicated server incur a significant amount of downtime because of all the technical challenges. Managed hosting can help you elude these crucial periods of downtime by putting the technical burdens on the shoulders of trained IT experts.

7.) Guaranteed Resources and Features – While all types of web hosting tend to offer great feature and resource allotments, managed hosting tends to give you significantly more. For example, you get more disk storage and bandwidth as well as more flexibility with features like programming languages, web applications, and services.

8.) Cost Savings – Managed hosting can be so advantageous that it eliminates the need for a full-time system administrator. Since the web hosting company is taking care of the bulk of administration, you can save the money that would normally be needed to pay someone to maintain your systems.

9.) Personalized Support – Because managed hosting is modeled around the concept of dedicated support, this sort of arrangement often makes it much easier to obtain the assistance you need. Almost all managed hosting services offer 24/7 support, ensuring that you can reach the IT experts when you need them.

Source: http://webhostinggeeks.com/blog/2009/12/01/nine-unique-advantages-of-managed-hosting/

Twitter Lists and Business

Sunday, November 8th, 2009

The latest feature rolled out by Twitter is lists.  This new offering by Twitter allows users to create lists of specific Twitter users.  Believe it or not, Twitter lists can be helpful to the business web site owner.  After all, social media has been proven to be a boon to the online business owner.

How Twitter works for business

As social media outlets go, Twitter is quickly becoming one of the more popular micro-blogging sites around.  The list of businesses currently using Twitter in one fashion or another is constantly growing.  Comcast, JetBlue, and Dell are just a few companies that realized early on that Twitter has great potential to help them get in contact with and support their customers.  Comcast is a perfect example of how a business can use a micro-blogging service to give fast and courteous service to their existing customers as well as garner new business by word of mouth from happy and support customers.

How Twitter lists work for business

Once a business has set up their Twitter account, it is very easy to start racking up the number of users being followed.  At last count, the official support Twitter account for Comcast has over 32,000 users it’s following.  Trying to keep track of that many conversations at once is completely impossible.  So, what is the solution?

Simple – Twitter lists.  Creating a list is a very quick and easy process.  Log into Twitter and click on the “New list” link found on the right-hand side of the web site.  A new window will open up where a name can be typed in as well as the type of list it should be (private or public).  Once the list is created, it’s then a simple matter of going through the “following” list of the account and adding members to the newly created list.

One great example for a business use for a Twitter list is a company that has offices and customers across the states.  If this business wished to group its customers by area, lists such as “northwest_customers” or “Oregon_clients” could be created.  Then, support teams could have direct access to specific customers based on geographic location.

Taking it one step further

Twitter has made it convenient to include user lists within web sites.  By going to the Goodies – Widgets area, one can find the easy to customize Twitter list widget.  Once customized, the code then can be grabbed and integrated easily within a business web site.  This widget provides a quick way to keep tabs on customers and makes it very simple for new customers to join in on the conversation.  The list widget can be placed on a front page of a web site or even within a support section.  Either way, including this bit of coding is a perfect way to generate more business.

Conclusion

Including Twitter within a social media campaign is a smart move.  Twitter is continuously adding new features to make the experience of micro-blogging easier.  The latest addition of Twitter lists is a splendid way to monitor topics and people who matter most and a great way to keep in contact with and give support to customers and clients.

Free Hosting Is Not Always The Best Choice

Monday, October 12th, 2009

With the economy hitting not only the individual but also businesses, many are looking toward free web hosting services to house their online site.  For monetary reasons, this looks great on the surface.  But going free is not always the best choice and may, in fact, cost your business money in the long run.

Ads

While a company may offer hosting at no cost, they are by no means not making money off of your site.  Nearly all free hosting offers will involve advertising placed on your pages.  These will be completely out of your control.  Some companies try to gear ads toward being relevant to the site topic but this isn’t always guaranteed.  Add in the very real fact that your competition may be placed on your web site and this can equal a loss of revenue for you.

No control

Another downside to hosting for free is a severe lack of control.  Most free hosting companies do not offer a control panel or an ftp access account to allow administration of a web site.  This means you cannot make page changes on the fly or add in programs that may be needed by your business.  If you are a retail business, this means no ability to add in a shopping cart or software that helps you control your inventory.  Putting a bit of tracking coding is not an option unless you can have access to the page coding.  Even attempting to change the look of your web site can be an issue.  Some free hosting sites will give you access to templates and a few will even allow some minor changes made to backgrounds.  But, all said, you are very limited to what you can do within your own site.

Support

Support is another problem with free web hosting.  You’ll be limited to perhaps some online forum areas to ask your questions but you won’t have numbers to call, ticket support systems or one of many options offered by paid hosting.  If your business site isn’t working, this can end up costing you a lot of money.

Affordable solutions

Paid hosting these days really doesn’t put a huge dent in your pocketbook.  Some hosting companies run specials on a regular basis and you’re sure to find one that will fit your budget.  You can find hosting from as low as $3-$5 a month, depending on what your business web site requires.  Many of these companies also give a lot of great features for your money – including unlimited web space, unlimited bandwidth and a huge assortment of easy to install programs to get your site up and running quickly.

What it boils down to

When all is said and done, you need to ensure your business is hosted with a company that you can rely on for support and also one that gives you the needed tools to ensure your online site is a success.  This is one time when you do not want to “tighten your belt” or “pinch pennies.”  Do a bit of research and find a good, solid hosting company with a price you can afford.

Source: http://webhostinggeeks.com/blog/2009/10/12/free-hosting-is-not-always-the-best-choice/